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The Faculty/Staff Support Center Technician is responsible for the support of a significant range of Macintosh and Windows operating system versions through consulting and troubleshooting via telephone, on-line, and in-person communication; will install and provide operational support for a broad range of applications used at Colby, and assist with technology issues involving application servers, general data backup and restoration, classroom computers, and data projectors. Solid troubleshooting experience at significant depth with either Windows or Macintosh operating systems and a willingness to learn to support the other systems is required. Prior experience supporting a range of Windows and Macintosh OS versions is highly desired. Experience in researching problems through vendor and user group documents (especially on the Web) to determine repair solutions, and implementing and verifying effective repair is required. Experience updating internal Web page support documents and procedures is highly desired. Experience in installing and supporting a range of standard office productivity applications, printer configuration, anti-virus, spyware, and network connectivity is required. Effective and patient communication skills with people of all technical levels and a commitment to team participation are essential. Must be able to work under time constraints and to meet deadlines. College degree is preferred.
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