Connect-Ed FAQ's

Question:
What is the Colby Connect-ED Emergency Notification System?

Answer:
Colby has implemented the Connect-Ed Emergency Notification System to transmit brief emergency messages to the Colby's population as quickly as possible.  Connect-Ed is only one of several resources that may be used in any given situation.  This system will be used for periodic testing and for unplanned emergency events.  This system will be used primarily to alert you to an emergency situation and immediate instructions.  As soon as possible you should check your Colby email account and the Colby home page for updates.  Be sure to share the information with those around you.

Question:
If I get an alert that there is an emergency at the College, how do I get more information?
Answer:
The Colby home page (www.colby.edu) will provide additional information.  Email may also be used to provide follow-up information.  Check both regularly.

Question:
What methods of communication will be used by the Connect-ED system?

Answer:
The Connect-Ed Emergency Notification System  primarily uses recorded voice telephone calls to registered phone numbers.  This is because the cell phone system for voice calls is much more reliable than mass text messaging.  However, text messaging and email may also be used with this system and the campus emergency information notice list will be used for updates.

Question:
How will the privacy of my information that I am submitting be protected?
Answer:
Colby’s privacy policies protect all student, staff and faculty information.  Colby’s contract for the use of Connect-Ed requires the vendor to maintain confidentiality of the information. The contact information you submit will be used at Colby only within the Connect-ED system for periodic testing and for unplanned emergency events requiring emergency communication.

Question:
What contact data should I provide for use by the Emergency Notification System?
Answer:
You should provide contact numbers that will reach you while you are local to the campus.  You are very strongly urged to submit your primary contact number, typically your personal cell phone number and up to two additional phone numbers (residence hall room phone if you have a phone connected there, a secondary cell phone or smart phone you use, or other local number where you can often be reached), an alternate email address and a text message capable cell phone number.  For the hearing impaired, a TYY phone number may be entered to enable emergency calls to a TTY device.  Remember, the purpose of this information is to contact you while you are here at the Colby campus and vicinity (i.e., not at home).  Do not list your parents cell phone numbers in any of your primary contact or additional phone number fields.  You may enter two phone numbers for parent/spouse/family purposes; those numbers may be called with status or other information but will not generally receive the urgent emergency message directed to the campus community.

Question:
How will I tell the difference between an emergency alert from Colby and the other email messages I get every day?
Answer:
E-mail messages will appear with the subject line “Colby Emergency Notification”.  The text sender will appear as sms@ntigroup.com.  The NTI Group is the company that owns and operates the Connect-Ed system.  You are also likely to get official email from the campus Emergency Response Team that will be clearly identified.

Question:
How will I tell the difference between an emergency alert from Colby and the other text messages I get every day?  
Answer:
You will see "23177" as the text messaging number sending you the emergency notification   message.  You are urged to save this number and program it in your cell phone as “Colby Emergency Notification” so that you can quickly recognize the message as an official emergency notice from the College.

Question:
I heard that during the test other students received a text (SMS) message on their cell phones from the Colby Emergency Notification System but I did not, why?
Answer:
To receive text messages you must supply an SMS capable phone number to the Connect-Ed system in the text message field.  You should always list your cell phone as the primary number so the more reliable recorded voice calls can be placed to it.  You may also use that number to receive a text message.    Check that you have correctly filled in this field on our Connect-ED form.  Please refer to the myColby (my.colby.edu) "Campus Life" tab and check the "Connect-Ed Emergency Notification System" portlet.  If your SMS Capable phone number is missing or incorrect, click on the "To make changes please click here" link and update the information.

Question:
I heard that other students received a recorded voice call from the Colby Emergency Notification System but I did not, why?
Answer:
It is possible that you do not have your contact information loaded in the Connect-Ed system or it might be inaccurate.  Please refer to the myColby (my.colby.edu) "Campus Life" tab and check the "Connect-Ed Emergency Notification System" portlet.  If your information is missing or invalid, click on the "To make changes please click here" link.  Remember also that it takes up to 24-hours for updates to the on-line database to be loaded into the Connect-ED system.  If you enter your information the morning of a test, it is not likely to have been loaded into Connect-ED.

Question:
I received a Colby Emergency Notification System e-mail but when I clicked on the link to play the message nothing happened.  Why?
Answer:
The recorded voice message is sent as an attachment to the email.  You may not have a default media player like Windows Media Player or QuickTime installed on your workstation.  Download these players from www.microsoft.com or www.apple.com and install on your computer to listen to messages.

Question:
I received a Colby Emergency Notification System message but I missed the information when the recording played the first time.  What should I do?
Answer:
While on the call you can replay the message by pressing the star key (*) at the end of the message.  You may also be able to check your email to locate the link for that message.  The Colby home page (www.colby.edu) will also have the latest emergency notification information.

Question:
Can I enter an international phone number?
Answer:
No, at this time the Connect-Ed system does not support international phone numbers.

Question:
Can I opt-out of the Colby Emergency Notification System.
Answer:
No, your Colby email account and/or Colby employee work phone number will always be included in the Colby Emergency Notifications.  Current policy allows you to opt-in or opt-out of the primary contact phone number and additional phone, text and email notifications.  However, you are strongly urged to submit your primary contact phone number (typically your personal cell phone number) to enable the Colby Emergency Response Team to contact you in the event of a campus emergency that may affect your safety.  This information will not be used for any other purpose than to test or use the emergency notification system.

Question:
Do I need to enter an area code for local phone numbers?
Answer:
Yes, all phone numbers require an area code.  Make sure that every phone number you submit has 10 digits.

Question:
Can I enter a phone number that includes an extension?
Answer:
No.  The Connect-Ed system can only handle direct dial phone numbers.