Faculty Staff Support Guidelines

Full support through the Faculty/Staff Support Center is limited to a standard suite of software. (Students should refer to the SCS support guidelines page for more specific information on hardware and software support at Colby.) Specialized applications not in the standard suite receive different levels of support.

The table below indicates the level of support available for applications in use at Colby. (Criteria for choosing these applications include cross platform issues, dependability, reliability, and cost). If the application in question is NOT on the list, you may call x3888 and if they have experience and time they may be able to offer suggestions, but faculty, staff, or students who choose to use different applications than the standards on campus should routinely (1) call the specific vendor's helpline or (2) search the web for company pages that offer general support documentation.

A note about personal machines: the Faculty/Staff Support Center was created to support Colby-owned machines. The volume of Colby-owned machines in need of help makes it impossible to provide any service for personal machines. Personal machines owned by faculty and staff even those used for Colby work at home can not be supported in any way by the FSSC. Please call one of the local repair shops for all of your personal computer hardware issues.

Please check the Tutorial Library for instructions on Colby email configuration and connecting to the Colby network from off campus.

  • Full support= any operational and troubleshooting questions. In depth questions(complicated, project-oriented tasks (advanced desktop publishing, spreadsheet calculations, database configuration etc) may require extra research time.
  • Limited support= crashing/freezing problems, basic operational questions.
  • Not supported= applications not recommended for use at Colby. If the Support Center personnel happen to know the answer they will provide it but they will not put extra time into researching it.
  • Departmental Support= specialized software that has been purchased or installed by request with the provision that it will be supported within the department requesting it, by individuals who are knowledgeable. (ITS can sometimes identify those individuals, but not in every case.) Software that is purchased via the software request form often falls into this category- when in doubt, ask.
  • **There are many specialized applications used by departments that are not in this table but may receive limited support if ITS staff has experience with the programs--when in doubt, call and ask.
Macintosh Software Windows Software
Colby Machines only: Operating System: Full support for System 9.x ,OS X

Full support for 2000 and XP

 

Productivity Software: Full support for Microsoft Office 2001 and X:
Word-word processing
Excel-spreadsheet
Powerpoint-presentation
Full support for Microsoft Office 2000 and XP:
Word-word processing
Excel-spreadsheet
Powerpoint-presentation
Database Software: Full support for Filemaker Pro-5+ Full support for Filemaker Pro 5+
Web Browser: Full support for Netscape 6+, Internet Explorer 5+ Full support for Netscape 6+,Internet Explorer 5+
Email:

Full support for Eudora 5+
Outlook is not supported

Full support for Eudora 5+
Outlook is not supported
Web Authoring:

Full support for HTML coding in Simpletext or BBedit
Limited support for Dreamweaver
Frontpage is not supported

Full support for HTML coding in Notepad, Wordpad or Notetab
Limited support for Dreamweaver
Frontpage is not supported
FTP: Full support for Fetch, Full support for WS_FTP
Terminal Emulation: Full support for NCSA Telnet,Better Telnet FAT, OS X telnet via Terminal Full support for Teraterm
Desktop Publishing/Page Layout limited support for Pagemaker limited support for Pagemaker
Graphics

limited support for Photoshop and Fireworks

limited support for Photoshop and Fireworks
Backup: Full support for Retrospect Full support for Retrospect, automated WIN Server backups
Scanning: Full support for scan software installed on lab machines or other Colby-owned systems Full support for scan software installed on lab machines or other Colby-owned systems
Calendar: Full support for Corporate Time
Now up to date is no longer supported
Full support for Corporate Time
PDAs support limited to Corporate Time conduits on Palm Pilot VX support limited to Corporate Time conduits on Palm Pilot VX
File Sharing Full support for Appleshare, Appletalk,DAVE Full support for MacDrive , DAVE
Miscellaneous

varying support for Items from Fileserver1

Software in department labs not maintained by ITS will receive varying levels of support. For questions about such software (if it's not on this list), refer to the lan contact.

Some special software in the Olin lab, such as CodeWarrior, receives limited support. For detailed operational questions about such software, students should talk to their professors.

varying support for Items from Fileserver1

Software in department labs not maintained by ITS will receive varying levels of support. For questions about such software (if it's not on this list), refer to the lan contact