CMR - Voice Mail Instructions

                    Colby's New Call Pilot System
VM4100

In 2009, Colby upgraded voice mail to Nortel Call Pilot. Student room phones no longer have voice mailboxes replaced by Call Waiting.  [ Learn More ]  Calls to phones with voice mail are diverted when the line is busy or not answered within 4 rings.  Most office phones show a flashing light indicating a message, older analog phones have a stutter dial tone.  Old messages are deleted each night.
NOTE: Colby prohibits the use of voice mail for commercial, unlawful or inappropriate purposes.

 
Logging On
Voice mail is accessed by dialing x4100 from campus, 859-4100 from off campus.
1. Dial x4100 You hear... "Nortel Call Pilot, Mailbox?"
2. Enter mailbox #
"Password?"
3. Enter Password #
 Temp password is 12 plus extension.
   See Changing Password
 
Retrieveing Messages
Top two rows of phone keys are like buttons on a CD player for moving around mailbox.
1. Log on. You hear... "You have __ new messages."
"Message 1 from ____" and it plays.
 
Deleting Messages
Kpad
 1. Press 76.  You hear...                                                 
   "Message deleted."  
Logging Off
1. Press 83. You hear...
"Good-by."


 
Changing Password
Change default password upon first use so others will not access your messages.
1. Log on.
 You hear...
"Your mailbox is empty."
2. Press 84.  "Password change. To authorize, enter your old password followed by the # sign."
3. Enter old PW  "Please enter your new password followed by the # sign."
4. Enter new PW  "To confirm, enter your new password again followed by the # sign."
5. Enter new PW  "Your password has been changed."

        Forgot your password?  No problem.  We can provide a temporary password of 12 plus
        your four-digit extension.   Just ask us to RESET  PASSWORD
 
Recording Greetings
3 possible greetings: external for off campus callers, internal for on campus, and temporary.  Plus personal verification tagged to messages you send.
1. Log on. You hear... "Your mailbox is empty."
2. Press 82.
"For external greeting, press 1. For internal, press 2. For temp, press 3, and for your personal verification, press 9"
3. Enter 1, 2, 3 or 9.
"External greeting."  or "Internal greeting" or "Temporary greeting." or "Personal verification."
4. Press 5.
At tone, record.
5. Press #
"Recording stopped."  Temp greeting has more prompts.
 
Express Messaging
Leave a message without logging into system. Dial x4101 or 859-4101 from off campus.
1. Dial x4101. You hear... "Express messaging to mailbox?
2. Enter the mailbox in which you want to deposit a message, then #.
3. At tone, record message and then hang up.
 
Creating Lists Phone Bombs
Users can create up to 9 lists of up to 10 membes (with their individual permissions)..
1. Press 85. You hear... "Call Pilot tools."
2. Press 5.
"Distribution list.  Enter list number followed by #."
3. Enter 1-99.
"Distribution list ___."
4. Press 5.
"Compose distribution list."
5. Enter exts
Enter mailbox extension numbers separated by #.
6. Press #
If you make an error, press 0# to eliminate previous entry.

Edit contents of an existing list by completing steps 1 and 2 above and then...
 3. Press 2 to hear contents of list.
4. Press 6 to find incorrect mailbox.
5. Press 76 to delete incorrect mailbox.
6. Press 5 to add corrected or new mailbox extension.

Delete a list by completing steps 1 and 2 above and then...
 3. Press 76.                 You hear...        "The distribution list has been deleted."
 4. Press # to exit OR 76 to undo the delete.

 
Composing Messages
Record a message that can be sent to multiple mailboxes or distribution lists.
1. Press 75. You hear... "Compose. Enter a list of addresses."
2. Enter exts. Enter 4 digit mailboxes separated by # OR single digit distribution list.
3. Enter #. "To begin recording, press 5. To end recording, press #."
4. Press 5. At tone, record message.
5. Press #   "Recording stopped."
6. Press 2    Your recoding is played during which you can press...
        5 at start of message to delete and re-record.
        5 at end of messae to add to it.
        5 at any point to re-record from that spot.
        76 to delete message entirely.
To send:         (Hanging up places recording in your mailbox.)
7. Press 79. "Message sent."
 
Forwarding Messages
Forward a message you received to one or more mailboxes or distribution lists.
After message,
1. Press 73. You hear... "Forwarding message. Enter a list of messages."
2. Enter exts.
Enter 4 digit mailboxes separated by # OR single digit distribution list.
3. Enter #.
"To begin recording, press 5. To end recording, press #."
4. Press 5.
At tone, record your header or immediately press # to skip.
5. Press #   "Recording stopped."
6. Press 2    Your header message is played during which you can press...
        76 to delete message entirely.
To send:         (Hanging up places recording in your mailbox.)
7. Press 79.
"Message sent."