Student Questions

Students Remaining on Campus

Will dining halls remain open?

No. Effective March 17 the meal plan will be grab-and-go from Roberts Dining Hall, with breakfast available 7-9 a.m. lunch 11 a.m.-1 p.m. and dinner 5-7 p.m. A program is also in place for meal delivery for those who are isolated or quarantined. All other dining facilities (The Spa, Museum café, Dana and Foss dining halls, Caporale Lounge) are closed.

What else is closed?

Most employees are working from home, and many College offices will have limited hours, so please email or call in advance. The bookstore and mailroom will be open from 10 a.m. to 2 p.m. daily. The Colby Museum of Art, Colby Libraries, and the athletic center are closed.

Can I get into buildings on campus?

All buildings now require ID card access to enter. While normally we support holding the door open for each other, using your ID will make it much easier for us to identify students, faculty, and staff who may have come into contact with an infected person and take appropriate action quickly. Use your ID card to swipe into each building.

Who can I call if I have questions or need help?

If you are unsure of who to contact, call the Dean of Studies Office at 207-859-4560. Due to remote working, please allow 60 minutes for a response. If there is an emergency, please contact Colby Security at 207-859-5530.

What is the cleaning protocol for campus buildings?

Facilities is currently using hospital-grade cleaners and sanitizers. There is an increased emphasis on sanitizing high-touch surfaces and ensuring hand sanitizer availability and placement in multiple campus locations. Efforts also include additional cleaning in the Health Center itself as a precaution.

Off-campus Students

Who can I call if I have questions or need help?

If you are unsure of who to contact, call the Dean of Studies Office at 207-859-4560. Due to remote working, please allow 60 minutes for a response.

Health Services and Counseling Services Support

Will student support services be provided to students remaining on campus?

Health Services is closed for clinical visits until Sept. 2, 2020.

If you are sick with fever, respiratory symptoms, and/or a cough, or have been identified as having close contact with someone who is confirmed to have COVID-19, please call your primary care physician.

For all medical emergencies, please dial 207-859-5911 to be connected to Security. Please be aware that CER (Colby Emergency Response) is no longer in service.

The Counseling Services Office is closed during the summer months, generally from late May until late August. As a result, we are not available to provide on-going counseling for students over that span of time. However, we are available for routine, non-emergent consultations and to assist with referrals to mental health providers in the community.

For students experiencing a mental health emergency while away from campus, they should:

For questions, routine mental health consultations, and assistance with referrals, please email us at, or call 207-859-4490.

Student Health Insurance

How will my health insurance work right now? Is it transferable to my home state or country?

In response to the COVID-19 pandemic and the disruption caused to Colby students, National Guardian Life Insurance Company (NGL/Wellfleet) has expanded coverage as follows:

  • Eligibility: Enrolled students attending Colby College who have transitioned to online learning will continue to be eligible under the plan. Coverage is available nationally and can be used at home.
  • COVID-19 Testing: NGL/Wellfleet will cover COVID-19 testing (including ER, telemedicine, urgent care, and office visits) similar to a preventive benefit for fully insured plans, waiving copays, deductibles, and coinsurance for customers when treated by in-network or out-of-network providers.
  • COVID-19 Treatment: Will be covered based on the specific plan benefits.
  • Telehealth Coverage: Telehealth visits will be covered the same as in-person visits.
  • Exclusion Lifted for International Students in Home Country: NGL/Wellfleet has lifted the exclusion prohibiting coverage for medical visits while international students are in their home country. NGL/Wellfleet will cover your visits while you’re in your home country with the same in-network cost share that you experience in the U.S. This coverage includes testing and treatment for COVID-19, as noted above.
  • Students Studying Abroad: NGL/Wellfleet has removed the non-emergency treatment exclusion for students seeking care while overseas. This means medically necessary treatment will be covered at the in-network level of benefits subject to any in-network deductible, coinsurance, and copayments.
  • Please see this document — NGL Wellfleet International Coverage Covid19 — for more information about procedures for international students.

Study Abroad

How is Colby supporting students studying abroad?

Please visit the Off-Campus Study website for more information.