Joseph E. de la Cruz (Joe)

Support Center Manager

Office: Lovejoy 146 [ campus map ]
Box 4200

Phone: 207-859-4222
Fax: 207-859-4186
Mailing Address:
4200 Mayflower Hill
Waterville, Maine 04901-8842
Office Hours:
M-F: 8:00 a.m.-4:30 p.m.
de la Cruz, Joseph E.

Education

Kennebec Valley Community College

Areas of Expertise

  • A+ Certified
  • Windows Operating System
  • Mac OS 10.x
  • Android
  • iOS
  • Dell Certified

Professional Information



Colby Background History
Joe started at Colby in February 2012 as a Faculty / Staff Support Center Technician. In that role, he was one of the three frontline technicians that assisted with walk-ins, phone calls, and emails primarily from faculty and staff.

In May 2015, he was promoted to a new position, Faculty/Staff Support Center Manager. In this role, he oversaw two full time technicians as they provided support for the faculty and staff. In addition, he was added to an executive support team which supports high level events with the senior staff of the college.

In July 2017, Media Resources, Student Computer Services and the Faculty / Staff Support Center help desks merged into one help desk- now called The Support Center. With the change, he oversees both full time technicians and student workers as it transitions to a one-stop shop for all technology issues for students, faculty, staff, and classrooms.

February 2011 - February 2012: MSAD13 School District
Information Technology System Specialist

Network Administration
Support the district with routine IT requests/tasks
Provide ongoing training for new technology integrations

October 2006 - February 2012: T-Mobile
Customer Service Representative I

Deliver world class customer service
Provide effective and timely resolution to customer inquires
Complete ongoing training to stay abreast of new products

August 2003 - Present: Morning Star Stable
Computer/Network Technician

Assist in computer support
Videographer for Events
Multimedia Integrations as needed

Publications

 


The directory information is for individual use only, it may not be retransmitted or published for any reason. It is not to be used for mass solicitations by email, mail, phone, or other means. Sale or other distribution of this document is prohibited by College policy.