Sometimes our credibility (the quality of being trusted and believable) is affected by our message. Communication is a blend of what we say, how we say it and our regard for the person(s) we are engaging with. By understanding all these factors, we have the ability to impact and improve our outcomes and relationships.
Join us for this 1.5-hour in-person training session to:
- Understand the link between credibility and communication
- Learn about 10 ways to have a better conversation
- Review effective verbal, non-verbal and written communication practices
- Engage active listening skills
- Use a solutions-oriented method to communicate issues / concerns
About the facilitator(s):
Tam Huynh, Assistant Director of Prospect Research and Analysis
In her role, Tam conducts prospect research in the Division of College and Student Advancement. Her background and past experiences with facilitation and mediation have helped her succeed both inside and outside of Colby. Tam earned a BA in International Affairs from the University of Maine and Political Science and MS in Management in International Organization Development from SIT Graduate Institute. She is currently pursuing an MBA at Thomas College in Human Resources and Project Management.
Melissa Breger, Assistant Director for Talent Development
Melissa describes herself as outgoing, creative and thoughtful. With over 10 years of experience in training and development, Melissa’s passion for developing and delivering learning opportunities stays at the center of her work. She has a depth of experience in providing learning solutions with many industries covering education, healthcare, and national non-profits. Born in Massachusetts, Melissa holds a Master of Science in Organization Development and Strategic HR from Johns Hopkins University, with a Bachelor of Arts degree in American Studies from the University of Massachusetts, Boston. Additionally, she holds certifications as a Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional, and Executive Coaching certification from Case Western University.