Full support through the Faculty/Staff Support Center is limited to a standard suite of software. (Students should refer to the SCS support guidelines page for more specific information on hardware and software support at Colby.) Specialized applications not in the standard suite receive different levels of support.

The table below indicates the level of support available for applications in use at Colby. (Criteria for choosing these applications include cross platform issues, dependability, reliability, and cost). If the application in question is NOT on the list, you may call x4222 and if they have experience and time they may be able to offer suggestions, but faculty, staff, or students who choose to use different applications than the standards on campus should routinely (1) call the specific vendor's helpline or (2) search the web for company pages that offer general support documentation.

A note about personal machines: the Faculty/Staff Support Center was created to support Colby-owned machines. The volume of Colby-owned machines in need of help makes it impossible to provide any service for personal machines. Personal machines owned by faculty and staff even those used for Colby work at home can not be supported in any way by the FSSC. Please call one of the local repair shops for all of your personal computer hardware issues.

Please check the How To Library for instructions on Colby email configuration and connecting to the Colby network from off campus.

• **There are many specialized applications used by departments that are not in this table but may receive limited support if ITS staff has experience with the programs--when in doubt, call and ask.