verification of correct operation of the student's network port at the wall jack, integrity of the student's Ethernet cable that connects the computer to the wall jack, and configuration of the network software on the student's computer.

In cases where the network port is demonstrated to be functioning properly, the student will be provided with this assurance to facilitate the student being able to obtain corrective action from the manufacturer.

is limited to Microsoft Office installation and support. All students are covered by the Microsoft Campus Agreement so installation and upgrade can be provided without being concerned with licensing issues.

Online tutorials are available for many applications used on campus- check these for answers to common "how do I?" questions.

For any other applications, you may call x4224 and if they have experience and time they may be able to offer suggestions, but students who choose to use different applications than the standards on campus should routinely (1) call the specific vendor's helpline or (2) search the web for company pages that offer general support documentation.

Particularly with Windows computers, there are model-specific drivers and configurations that make support complex. If the student has the system restoration disks (usually CDs) from the manufacturer restoration of a particular resource such as a driver may be straightforward and SCS maybe able to provide advice and assistance. While upgrades to the OS are available under the Campus Agreement, students should determine how support from the manufacturer will remain in effect. SCS can facilitate upgrades but will not be able to take on primary support responsibilities for the OS as a result.

WHO to CALL?
Computer manufacturers
local vendors
Tech24.com: live chat tech support.
  Register first, then pay per question. **This is a commercial site, not affiliated in any way with Colby. It is listed here as an additional resource for support issues that are NOT handled by SCS.**

SCS employees are prohibited from doing any hardware repair. Any work that entails "opening the computer" or doing more than connecting cables or inserting/removing notebook computer PCMCIA cards must be done by a manufacturer-dispatched repair technician or a local service provider.

Who to call? For WARRANTIED WORK, contact the computer manufacturers from the list. For expedited or out-of-warranty work(fee-based) contact one of the local vendors.