4) What were you doing (Saving, Printing, Sending Mail)
5) What error (if any) did you get. Sometimes you will see an error message on your screen- it's very helpful if you can remember to write it down.
6) Is whole computer locked up or just an application (In Windows are you able to Control/Alt/Delete and end that one task-on the Mac, are you able to Command-option-escape and force quit?)
7) If whole computer is locked, have you tried to restart? (The first Step is to generally restart and try the same things again, it may work just fine.)To force restart a locked up machine:
iMacs- look around the right side. There's a very small button with an arrow on it. Push the button.(Some older iMacs have a pinhole instead of a button- you can restart these with a paper clip.)

Other Desktop Macs & Laptops- hold down the Command and Control keys and press the power button. Windows machines- press Control + ALT +Delete, twice.

1) Is this a new printer or computer
2) Have you been able to print to this printer before? From this same application?
3)do you have the same problem printing another document from the same application? A document from a different application?

1)Is your phone message light blinking? When there is a known problem with the network, ITS will send a message to all faculty and staff. If you have such a message, please do NOT call ITS network technicians- they will be working to fix the problem!

2)Have you recently taken your computer home and dialed in? Did you remember to reset your computer back to Ethernet for the local network(instead of "dial in"?

1) Have you taken your laptop to a different location on campus and plugged it into the network? If so, you may need to reset it to recognize the network zone where you are. You can do this by RESTARTING your computer AFTER you've plugged it into the Ethernet jack.

2) Speaking of jacks...have you double-checked that all cables are firmly seated?

(first, have you checked the "How Tos" section of the Learning Tools page? We've written tutorials for most common Colby computer tasks- you might find the answer there and save yourself a call.)

1) Your Operating System(see item #1 in the left column of this page-under "errors or lockups")
2) What Application/What do you want to do
3) Is there someone else who is doing this that told you about it

We may not know every application that every user is using or how certain applications are being used by some people; however, we certainly try to help you the best we can.

We may need to do additional research to solve your computer issues. By having information ready when you call us, you can "Help US help YOU."