(Note: these guidelines only apply if your battery holds less than one hours worth of charge with the proper settings.)

  • If your computer was allocated within the past year, ITS will buy you a new battery.
  • If your computer was allocated between one and four years ago, ITS will replace your battery with a gently used one from our stock.
  • If your computer is older than four years the entire computer should be swapped out unless it is not an ITS funded computer, in which case we can not support it.