Blackboard Connect FAQ


Question:
What is the Colby Blackboard Connect Emergency Notification System?

Answer:
The Blackboard Connect Emergency Notification System is used to transmit brief emergency messages to the Colby campus community as quickly as possible. This system will be used primarily to alert you to an emergency situation and provide immediate instructions. Blackboard Connect is one of several resources that may be used in any given emergency.

Question:
If I get an alert that there is an emergency at the College, what should I do and how do I get more information?
Answer:
Immediately follow any instructions provided in the alert, which will be delivered via phone, text message, and email. As the situation develops, further information will be provided via email, the Colby home page (colby.edu), and, in some cases, social media. Check your email and the home page regularly. Be sure to share the information with those around you.

Question:
Can I opt-out of the Colby Emergency Notification System?
Answer:
Your Colby email account and/or Colby employee work phone number will always be included in your emergency notifications.  You are strongly urged to submit your primary contact phone number (typically and ideally a personal mobile phone number).  

Question:
How will the privacy of my information that I am submitting be protected?
Answer:
Colby's privacy policies protect all student, staff and faculty information.  Colby's contract for the use of Blackboard Connect requires the vendor to maintain confidentiality of the information. The contact information you submit will be used at Colby for emergency purposes or for testing emergency communications.

Question:
What contact data should I provide?
Answer:
You should provide numbers that will reach you while you are on or near campus.  If you have a mobile phone, please submit that information so we can reach you via phone and text message. You may also submit up to two additional phone numbers (e.x. a local number where you can often be reached) and a non-Colby email address.  For the hearing impaired, a TYY phone number may be entered to enable emergency calls to a TTY device. 

Question:
Can I enter my parent's information?
Answer:
The form for entering/updating information allows you to enter two phone numbers for emergency contact person (parent/guardian/spouse/family) purposes. Those phone numbers will be contacted depending on the type of emergency. For students: do not list your parents/guardians' mobile phone numbers in any of your primary contact or additional phone number fields.

Question:
How will I tell the difference between an emergency alert from Colby and the other email messages I get every day?
Answer:
Email messages will appear with the subject line "Colby Emergency Notification". The sender will be Colby College Emergency (emergency@colby.edu). You are also likely to get official email from the campus emergency response team that will be clearly identified.

Question:
Who will the text messages come from?  
Answer:
You will see "23177","63079", or 82932" as the text messaging number sending you the emergency message.  You are urged to save these numbers and program them in your phone as "Colby Emergency Notification" so that you can quickly recognize the message as an official emergency notice from the College.

Question:
How do I make sure I receive text messages through the system?
Answer:
To receive text messages you must supply an SMS-capable phone number to the Blackboard Connect system in the text message field.  If you did not receive a text message when others did, check that you have correctly filled in the field on our Blackboard Connect form. This number may be the same as your primary phone. Please refer to the myColby (my.colby.edu) "Campus Life" tab and check the "Emergency Connect Information". If your SMS-capable phone number is missing or incorrect, enter your phone number in the TTY phone box and update the information.

Question:
Some people received a call from the emergency notification system but I did not-why?
Answer:
It is possible that you do not have your contact information loaded in the Blackboard Connect system or it might be inaccurate.  Please refer to the myColby (my.colby.edu) "Campus Life" tab and check the "Emergency Connect Information" portlet.  If your information is missing or invalid, make the appropriate change and click on "Update". It takes up to 24 hours for updates to be loaded into the Blackboard Connect system. 

Question:
Can I enter an international phone number?
Answer:
No, at this time the Blackboard Connect system does not support international phone numbers.

Question:
Do I need to enter an area code for local phone numbers?
Answer:
Yes, all phone numbers require an area code.  Make sure that every phone number you submit has 10 digits.

Question:
Can I enter a phone number that includes an extension?
Answer:
No.  The Blackboard Connect system can only handle direct dial phone numbers.