1) Goal - Provide high quality customer service
Measure- monitor feedback from patrons

2) Goal - Maintain Stacks in neat and orderly fashion
Measure - Monitor the searches, a decrease means the books are where they belong

3) Goal - Train all Circ Staff to be able to answer a direct patrons to the person who can answer
all questions brought to the Circ desk.

Measure - Again feedback from patrons and staff

1 Increase our competence with Ill software to continue streamlining our procedures
("cost-effective and efficient:)

aim to do quality control checks every week and have zero error

2. increasing our competence in locating sources foe requesting items in a timely fashion

("attracting outstanding faculty")

("comprehensive professional service ...information")

aim to become more familiar with internet resources to help patrons direct request when possible

aim to request itmes within 48 hrs.

3. training students in ILL duties and increasing their responsibilities as appropriate

("creat positive environment ... to learn research skills")

identify with each new student their personal goal in becoming a better student- aim to help them reach this goal via their ILL duties - idnetify together a measure for progress

A General Administration

(keep the wheels oiled)

Budget, personnel, equipment, supplies, etc.

B Relationships

Communication -

library staff

outward to faculty and students (library committee)
Liaison with college offices

Dean of Students, President, Dean, Treasurer, etc.
Alumni

Articulation of library concerns
(reports, committee memberships)

External groups
facilitate, encourage, inter (CBB)

Communcate

Procedure similarities between periodicals and SOs

witness electronic invoicing

Avoid interruption of services in ordering/receiving

Policies - change in (?) environment

Accuracy of records

S.O. claiming - maintaining complete sets up to date

Teaches student workers work skills and responsibility

makes materials available, accessible and up to date

let liaisons know what's in print

provide material support to reference librarians and faculty