FAQ/Feedback

Unusual Google Drive Activity

ITS leverages an online service that analyzes files in Colby accounts looking for sensitive data, such as social security numbers and credit card numbers, by scanning for patterns. This is part of an effort to safeguard personal information. It was recently discovered that the service was marking some Google Documents as “opened by you” when in fact they weren’t. This is not expected behavior, and ITS is working with the vendor to correct this issue. No Colby accounts have been improperly accessed nor has your data exposed to unauthorized parties. No member of ITS nor any third party reads the content of Google Drive files. If you have any questions please feel free to contact the ITS Support Center at 859-4222 or support@colby.edu

Posted January 10 at 9:12 am
Contact ITS Support Center
Phone 207-859-4222
Posted By Adam Nielsen