**These services are for the use of Colby faculty and staff. We will not respond to support requests from anyone not listed in the current Colby directory.***

Colby students: see Student Computer Services.

by phone: x4222
hours: 7:45-4:30, Monday through Friday. If a support technician doesn't answer, please leave a message and someone will respond as quickly as possible.

by web: Support Center
by email: support@colby.edu
hours: support center/ITS staff will usually respond within 3 hours. (This may be extended during the busiest times of the year and note: no weekend or evening support.)

PLEASE DO NOT FORWARD SPAM EMAIL TO THE SUPPORT CENTER! REPORT SPAM PROBLEMS TO JEFF EARICKSON.

Before You Call x4222

	If you have a "how do I ..." question, check the How-To library- the answer might be there.
	Please look over the support guidelines
	For virus concerns, first check the Virus Info page. Don't forward hoaxes!
	Gather the information about your computer that the support technician needs to help you.

	Colby-owned machines with the blue CCID# sticker are supported by the FSSC and ITS. If you have a Colby machine at home that develops problems, please call 859-4222 to identify the issue. If repairs are necessary, the machine will have to be brought to Colby. You may also enter a web ticket for assistance at www.colby.edu/helpdesk
	For repairs on personal computers, those without the blue Colby CCID#, please contact the manufacturer or a local vendor.
	PDAs: support is limited to Palm Pilot Vx Corporate Time calendar synchronization. Users should seek support for all other models and functions from the manufacturer or vendor.

	Either call, submit a web request, OR send email. Doing more than one causes confusion which slows response time for everyone.
	Don't leave multiple messages for the same problem unless you're providing additional information. The time needed to listen to the messages could be used solving the original problem.
	To enable the technical consultants to make office visits, students may answer extension 4222. Please identify yourself and provide as much information as possible so that your call can be entered in the tracking system.