Other Details

LEGAL ACTION for copyrighted materials:

KAZAA REMOVAL instructions

ITS Director's statement on copyright

by phone: x4224
hours: hours vary. leave a message and someone will get back to you as quickly as possible. Please call the student support line ONLY- do not call SCS staff in their rooms!

by email:scshelp@colby.edu
hours: someone will respond as soon as possible.

Please do NOT call or email the faculty/staff support center. Your message will have be forwarded to SCS, which will delay response time.
Before you call 4224...

	If you have a "how do I ..." question, check the How-To library and Student Resources- the answer might be there.
	Read the support guidelines
	For virus concerns, first check the Virus Info page. Don't forward hoaxes! Please read the ITS special bulletin about viruses.
	Gather the information the support technician needs to help you.

 

	x4224 :support for student-owned computers.(Report problems with lab computers to Paula Lemar:palemar@colby.edu, x3607) See Support guidelines.
	SCS assists in getting students connected to the network, setting up email, and installing and using the Office Suite. It does not include hardware repair. (See the manufacturer info and local vendor list to find a hardware technician.)
	SCS does not and cannot provide in depth support for all student computer needs. See SCS support guidelines for details.

	either call OR send email.
	don't leave multiple messages for the same problem unless you're providing additional information.
	If you have a problem, question, or complaint about the service provided please contact Paula Lemar(x3607) directly-not your parents.