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Student Consultant Supervisor
Department:   ITS - PCSS Level:   III

Provides front-line support for students, staff, and faculty. This job involves troubleshooting classroom equipment, various hardware, and software problems for students, and faculty and staff owned computers. Overseeing that the tracking system is up-to-date, supervising student workers, troubleshooting network connections in residence halls, and installing Colby standard software on users computers. Recruit new students to join the Support Center and assist with their training and the scheduling of monthly meetings. A student must be able to work well with others while demonstrating leadership and giving attention to details such as reviewing the tracking system ensuring that all calls are being taken care of and nothing is forgotten.

A solid background in Macintosh/Windows applications including networking software, virus and spyware removal and familiarity with all the tasks at the Support Center. Must be able to troubleshoot wireless and wired network problems as well as being dependable, motivated, working independently during stressful times and possess excellent communication and customer service skills. Good with details, problem-solving and self-supervising. Must be dependable with good customer service skills. A student must demonstrate leadership and be an upper-class member student with 2 years of experience working for the Support Center.
Contact:   Paula Lemar Extension:   859-4206

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Last Modified: 06/20/06 03:58:56 PM