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Joe de la Cruz

Title

Desktop Systems Administrator

Department

Desktop Systems Administration

Information

Address

4200 Mayflower Hill Waterville, Maine 04901-8853

Office Hours

M-F: 8:00 a.m.-4:30 p.m.

Education

Kennebec Valley Community College

Areas of Expertise

  • A+ Certified

  • Windows Operating Systems

  • Mac OS

  • Android

  • iOS

  • Dell Certified

  • Jamf

  • DeployStudio

 

Personal Information



Colby Background History
Joe started at Colby in February 2012 as a Faculty / Staff Support Center Technician. In that role, he was one of the three frontline technicians that assisted with walk-ins, phone calls, and emails primarily from faculty and staff.

In May 2015, he was promoted to a new position, Faculty/Staff Support Center Manager. In this role, he oversaw two full time technicians as they provided support for the faculty and staff. In addition, he was added to an executive support team which supports high level events with the senior staff of the college.

In July 2017, Media Resources, Student Computer Services and the Faculty / Staff Support Center help desks merged into one help desk- now called The Support Center. With the change, he oversees both full time technicians and student workers as it transitions to a one-stop shop for all technology issues for students, faculty, staff, and classrooms.

In March 2018, Joe changed roles to a Desktop Systems Administrator. In this role he is part of a team that is responsible for the effective software lifecycle management and advanced support for Colby’s desktop and portable computing devices. This includes proactively developing, documenting, and maintaining processes and technologies associated with inventory asset management, operating system image creation, installation, configuration, and maintenance of systems.

February 2011 - February 2012: MSAD13 School District
Information Technology System Specialist
Network Administration
Support the district with routine IT requests/tasks
Provide ongoing training for new technology integrations

October 2006 - February 2011: T-Mobile
Customer Service Representative I
Deliver world class customer service
Provide effective and timely resolution to customer inquires
Complete ongoing training to stay abreast of new products

August 2003 - Present: Morning Star Stable
Computer/Network Technician
Assist in computer support
Videographer for Events
Multimedia Integrations as needed